Our cancellation policy depends on the type of subscription you have.

Monthly Rolling Subscriptions

Just tell us in writing to subscriptions@joindrover.com that you’d like to cancel at least 7 days before your renewal date. If you miss this deadline, you may have to pay for the following month too.

Minimum Commitment Subscriptions

For minimum commitment contracts we charge a cancellation fee of 20% of your outstanding subscription payments. There is a minimum fee which is the equivalent of one month's subscription payment. See the bottom of the page for examples.

For more detail on cancellations, just get in touch with our team on subscriptions@joindrover.com. You will have to notify us at least 7 days before your monthly payment date otherwise you may have to pay for the following month too.

You also have a 72 hour cooling-off period when your subscription starts, which if you cancel in you’ll only have to keep your car for the first month. You may however be liable to pay reasonable costs associated with early termination of the agreement.

Examples:
 -
If you are in a 12 month contract and wish to cancel 2 months early, you will be charged 1 month's fee since this is the minimum charge.

 - If you are in a 24 month contract and wish to cancel halfway through (12 months early), you will be charged 20% of your remaining payments.
 

If your Drover subscription began before May 20th 2019, slightly different rules apply - please contact us for more information.

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