Drover considers the effective management of customer dissatisfaction to be of utmost importance - both in terms of recovering an individual negative customer experience, as well as allowing us to reflect and improve as a business.

If you have had a negative experience and would like to make a complaint, please contact us via e-mail at complaints@joindrover.com

We endeavour to respond to complaints within 3 working days of them being logged. 

If your complaint pertains to Drover's regulated business it will be handled under FCA-mandated timelines and standards of communication and reporting - for more information please see our regulated complaints guide.

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