This FAQ is for personal use customers only. If you're a PCO Driver, please have a look HERE

Ensure you are safe, the car is secure, and then gather as much information as possible at the scene of the accident:

  • The third party driver’s name, contact number and address, if applicable
  • The third party driver’s registration and insurance details, if applicable
  • Names and contact details of any witnesses, if applicable
  • Any photos of the scene and the vehicle

You must immediately (within 24 hours) notify:

  • NIG on 0345 300 4644 if your Insurance information document is from NIG
  • Broker Direct on 01204 600 280 if your Insurance certificate is from Great Lakes

They can be reached 24 hours a day, 7 days a week. Please note that failure to notify NIG or Broker Direct may result in the termination of your subscription with Drover.

NIG or Broker Direct will notify us of your incident immediately. We aim to contact you within 1 working day of the claim being reported to us to provide further assistance. If you feel you claim requires urgent attention, please email us on or call us on 0203 848 4000

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