If you wish to pick-up the car yourself, you must first check whether the fleet partner of your vehicle accepts walk-ins. If you are unsure, please start up a chat with us on our messaging service through our website or email partners@joindrover.com and we can let you know. We'll then help you to get in contact with the fleet partner to arrange a good time.

Either you or your additional driver on the policy may pick up the car but you will need to remember to take your driving licence with you. It would be good to have your confirmation email with the registration plate handy too!

If an additional driver will be the one to collect the car it would be great if you could please let us know beforehand so that we can also let the fleet partner know.

In your confirmation email, you will find:

  • The exact pick-up address
  • Contact details for the fleet partner

Please feel free to also contact the fleet partner directly to organise a specific time to pick up your car!

Alternatively, if you would prefer delivery for your vehicle, please refer to our delivery FAQ here

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