So, you've made a subscription (hurray!) and now you're wondering what happens between pushing the pay button and getting your car? 

Your main point of call for this stage of your subscription will be our Booking Operations team. They'll help make sure everything runs smoothly and arrange the logistics of your booking.

They will be in touch within one working day to confirm details of your subscription and will let you know if we need any further information from you. 

You can contact the team by emailing bookingoperations@joindrover.com. 

You may have some questions before you get into your car, such as how the BP fuel card works, or how to get hold of a handbook for the car. Lots of answers to general questions can be found in our FAQ help centre and the Booking Operations team will also be there to help!


On the day:

When you get your car delivered or go to pick-up from the fleet partner, there are certain things you can expect to happen before you are given the keys.

In all instances, you or an additional driver on the policy must be there to complete the handover, with your driving licence handy so that a check-in sheet can be completed. This will include noting the current mileage of the car, the amount of petrol and if the car has any pre-existing scratches, dents or wear and tear. You should be given a physical copy or emailed a copy of this too.

In order to note any scratches, dents or wear and tear, the check-in should involve walking around the car with the fleet partner or delivery driver for anything applicable to be recorded on the check-in sheet. If you do notice any additional imperfections within the first 24 hours, please take clear photographs detailing this and send it to partners@joindrover.com. 

Your car should have a minimum of a quarter of a tank of fuel and you will need to cover any fuel you use during your subscription. At the end of your subscription, you will be expected to return the car with the same level of fuel that it had at the start of your subscription.

Your mileage options and allowance will then apply from the mileage noted at check-in until your subscription comes to an end.

Once the check-in is complete you'll be all set to get going - 

Happy driving! 

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