What happens from when you pay to when you get the keys?
So, you've made a subscription (hurray!) and now you're wondering what happens between pushing the pay button and getting your car?
Your main point of call for this stage of your subscription will be our Sales Operations team. They'll help make sure everything runs smoothly and arrange the logistics of your booking
The team will be in touch via email within one working day to introduce themselves as your point of contact and to let you know whether we need any further information or documents
If you have any questions before you get into your car, such as what you'll receive with the car. Lots of answers to general questions can be found in our FAQ help centre; our team are also here for anything you need!
On the day:
You or an additional driver on the policy must be there to complete the handover, with your driving licence handy so that a check-in sheet can be completed. This will include noting the current mileage of the car, the amount of petrol and if the car has any pre-existing scratches, dents or wear and tear. You should be given a physical copy or emailed a copy of this too.
In order to note any scratches, dents or wear and tear, the check-in should involve walking around the car with the fleet partner or delivery driver for anything applicable to be recorded on the check-in sheet. If you do notice any additional imperfections on the day, please take clear photographs and send them to firstname.lastname@example.org
Your car should have a minimum of a quarter of a tank of fuel and you will need to cover any fuel you use during your subscription. At the end of your subscription, you will be expected to return the car with the same level of fuel that it had at the start of your subscription.
Once the check-in is complete you'll be all set to get driving!
See you on the road!