Sorry to hear you're looking to cancel!
Our cancellation policy depends on the type of booking you have with us:
Monthly Rolling Bookings
Let us know in writing (using this web form) that you'd like to cancel at least 7 days before your renewal date. If you miss this deadline, you may have to pay for the following month too. For new bookings, please tell us at least 72 hours before the booking start date to cancel without charges. If you let us know with less than 72 hours' notice, fees will apply.
Fixed-term Bookings (2-24 months)
You have a 14-day cooling-off period, which starts when your booking is confirmed, to cancel without charges. Collection costs and pro-rata hire fees may apply if the car has been delivered during the 14-day period. You will also be liable for an excess mileage fee in case the mileage allowance is exceeded. You can find more information on how mileage works with Drover by clicking here.
After the cooling-off period, you'll need to pay an early termination fee to cancel. The early termination fee will be 20% of your outstanding booking cost or one month's payment – whichever is higher. For more detail on cancellations, get in touch with our team using this web form.
- If you are in a 12-month contract and wish to cancel 2 months early, you will be charged 1 month's fee since this is the minimum charge.
- If you are in a 24-month contract and wish to cancel halfway through (12 months early), you will be charged 20% of your remaining payments.
If your Drover subscription began before May 20th 2019, slightly different rules apply - please contact us via our web form for more info!