How can I make a complaint

We take your issues seriously. If you're having a bad experience, we'd like to put it right as quickly as we can.

Please reach out to us on complaints@joindrover.com or log a formal complaint via the blue button on our website and a member of the team will be back with you as soon as possible to help.

If your complaint's related to Drover's regulated business it will be handled under FCA-mandated timelines and standards of communication and reporting - for more information please see our regulated complaints guide.