A guide to PCNs
What is a PCN?
A PCN is a Penalty Charge Notice, issued to drivers for offences like parking a vehicle in a restricted area, driving in a bus lane or failing to pay the Congestion Charge. The notice can either be sent in the post, delivered by hand or affixed to your car windscreen.
You have 28 days to pay a PCN or submit an appeal if you disagree with it. If you pay within 14 days from the issuing date, the PCN price is reduced by around 50%.
PCNs require payment of a fine but do not result in a criminal record or points on a driving licence. An unpaid PCN is treated as Civil Debt and can result in additional County Court charges or Bailiff’s action if it remains unpaid.
What happens if I receive a PCN?
If we receive a PCN for the car that you’re subscribed to, you’ll be notified via text message and email. This email will contain an image of the PCN.
When we come to process the PCN, we will contact the issuing authority and attempt to request for a transfer of liability to the name and address associated with your Drover account. Once this has been done you will be notified in a separate email. You will only need to await the reissued fine in your name. At this point you can take the relevant action.
If the transfer of liability is not successful due to circumstances beyond our control, we will proceed with the payment of the fine and will notify you of this via email.
Some penalty tickets are not eligible for a transfer of liability, therefore the payment will be processed by Drover and any charges will be applied to your account shortly after. For example: Prepaid PCNs, Bus Lane PCNs (for contraventions which occur only in Greater London) and TFL Congestion Charge PCNs.
How can I make the payment for my PCN?
If you would like to pay off the PCN, you can do this directly via the issuing authorities website. Once you have done this, you will need to let us know in response to this email and provide us with a copy of the payment confirmation so that we can update our platform accordingly. If the PCN is no longer at the discounted price please contact email@example.com before paying.
Does Drover charge an admin fee for handling PCNS?
Yes, we charge a £36 admin fee for every PCN received.
Can receiving multiple PCNs affect my booking?
For safety reasons, if you receive multiple PCNs we may need to reassess your suitability to have a subscription with us. This may result in your subscription being terminated early and cancellation fees will apply.
What if I get a PCN or speeding fine for whilst I was driving in another country?
If we receive any PCNs or speeding tickets for your vehicle whilst you were driving it in another country (with relevant insurance), these will be automatically paid at the original price and charged to your account accordingly. We do not offer appeals for these in any case.