Who must be there when the car is collected?

Collections should only be arranged with you or an additional driver present at the time of hand over. We can't collect a vehicle without completing the check-out sheet, which will need to be signed. If you need to nominate someone else to complete the check-out for you, please let us know and we'll consider this in extenuating circumstances only.

Please note that if you are not present to receive the car, you may be liable to pay a wait fee of £20 per hour or the £200 charge for cancellation/rearranging.